Payload Customer Support Engineer


OVERVIEW: Axiom Space is the commercial leader in human spaceflight and on-orbit research & manufacturing services, steered by a team of experts and guided by the vision of a thriving home in space that benefits every human, everywhere. Axiom provides unprecedented access to the International Space Station today while building and operating its successor – the world’s first international commercial space station – to improve life on Earth and foster possibilities beyond it.  Our mission-driven team is seeking a bold and dynamic Payload Customer Support Engineer who is preoccupied with big questions: Where do we go from here? What are the limits of innovation and exploration? How do we continue to evolve as a species?

SUMMARY: Our team is looking for an energetic and dynamic engineer who will primarily be responsible for aiding Axiom’s Customer Engineering Support team with customer payload consulting and design. The Payload Customer Support Engineer will ensure technical requirements are met for integration on ISS and Axiom Station.  We are looking for an individual who is passionate about customer service and engineering. The role requires strong organizational, time management, comprehension, and communication skills.

Note: Proof of COVID – 19 vaccination status (vaccination card) will be required for employment otherwise a request for medical or religious accommodation is necessary



  • Providing ISS and Axiom element subject matter expertise to Axiom’s payload clients
  • Collaborating with Axiom clients to develop payload designs that meet their objectives
  • Providing varying degrees of client support in the design, build, test, and verification of payloads in accordance with client needs
  • Assisting Axiom integration team to ensure all requirements for payloads are met
  • Mentor junior engineers
  • Other duties as assigned


 QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education & Experience

  • Bachelor’s Degree in Mechanical Engineering, Electromechanical Engineering, Aerospace Engineering, or related field required
  • 0 -5 years’ experience as ISS Payload Systems Engineer, or similar role
  • Strong familiarity with the ISS environment for scientific payloads
  • Experience in the ISS payload domain and at the least one (with more being preferable) of the following field: mechanical, electrical, thermal, optical, or software engineering
  • Experience with science payload development, specifically:
    • Pressurized hardware & software interfaces for payloads
    • The requirements definition process for payloads
    • Managing payload development projects
  • Experience in organization of technical reviews for payload development projects


  • Excellent interpersonal skill
  • Excellent communication skill, verbal and written
  • Excellent organizational skills
  • Excellent comprehension skills with ability to quickly align solutions with client objectives
  • Result oriented personality with a creative approach to problem solving
  • Ability to work in a team environment
  • Self-motivated
  • Familiarity with 3-D CAD tools (SolidWorks)


 Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values
  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
  • Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity
  • Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods
  • Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources
  • Teamwork - Eager and able to work in a collaborative and cross-disciplinary fashion in a fast-paced, dynamic and deadline-oriented environment


 Axiom Space is proud to be an equal opportunity employer.  Axiom Space does not discriminate on the basis of race, regional color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with disability, or other applicable legally protected characteristics.

JOB CODE: 17-2011